Shopify

Shopify Build & Migration

Fully hosted and supported

Shopify is a powerful ecommerce platform that is fully hosted and supported by its creators ‘Shopfiy’ – this means you have control over your costs, without any nasty ‘software upgrade’ or ‘security patch’ requirements coming out of the blue.

We have been using Shopify for many years as it suits clients with a lower budget and less technical functional requirements or ones that want to dip their toes into Ecommerce without a larger commitment.

Being a ‘hosted platform’ means that your do not get the full control over features and functionality that you would get from a ‘self hosted platform’ such as Magento, however you can plug in additional ‘apps’ to extend your store with many of the more common needs.

All of our Shopify stores are fully responsive (mobile friendly) and use secure SSL (https) across the whole site – adding further reassurance to customers who shop from them.

If you want to get online and start selling fast we offer rapid Shopify store builds which start from only £999.99 and can migrate Magento CE 1.9 store to Shopify from £699.00

Shopify Support Plans

Fully supported Shopify Stores

Feature Ad-hoc S2 S4 S8 S16
Reactive service yes yes yes yes yes
Priority Response x yes yes yes yes
Ticket Support x yes yes yes yes
Phone Support* x x x yes yes
Proactive service x x x x x
Minimum Billing Amount 1 hr 15 min 15 min 15 min 15 min
Response Time (hours*) 48 16 16 16 9
Monthly Hours x 2 4 8 16
Price £65 p/h £110 p/m £220 p/m £440 p/m £880 p/m
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  1. You purchase a Support Plan at the start of the month & the allocated hours are assigned to your online account.
  2. We log our time in 15 minute blocks (unless you are using Ad-hoc) and update your account as tickets, tasks, requests and account management tasks are completed.
  3. If you start to run low on time, you can purchase an additional block of time (min 4 hours). Any unplanned time that is over your allowance will be billed at £65 p/h + VAT at the end of each month.
  4. You can login and view your account to track all of your support requests, tickets, tasks and other actions and time used, online – any time, see screengrab below.
  1. Support Plan hours have priority over Ad-hoc work requests. This includes development work and support tickets.
  2. Time is deducted in 15-minute blocks vs a 1-hour minimum charge for Ad-hoc work, saving you money.
  3. It allows you to manage your costs and requirements during the month.

If you decide to leave our service, we’ll refund any unused hours on your account from that month.

  • Hours are working hours; those hours between 9:00 & 17:00 GMT Monday to Friday (excluding UK Bank Holidays). A response is, at a minimum, an acknowledgement of your support request. While we endeavour to also resolve your support request within these times scales it is not always possible.
  • Phone support is within working hours.
  • Monthly hours expire after 30 days.