Support Plans
Support Plans
Flexibility & Peace of mind
Support Plans from View 6 give you the flexibility and peace of mind to get on with running your online business.
| Feature | Ad-hoc | S2 | S4 | S8 | S16 |
|---|---|---|---|---|---|
| Reactive service | yes | yes | yes | yes | yes |
| Priority Response | x | yes | yes | yes | yes |
| Ticket Support | x | yes | yes | yes | yes |
| Phone Support* | x | x | x | yes | yes |
| Minimum Billing Amount | 2 hr | 15 min | 15 min | 15 min | 15 min |
| Response Time (hours*) | 72 | 16 | 16 | 16 | 9 |
| Monthly Hours | x | 2 | 4 | 8 | 16 |
| Price | £95 p/h | £120 p/m | £240 p/m | £480 p/m | £960 p/m |
| Order now | Call | Call | Call | Call |
- You purchase a Support Plan or E-commerce Optimiser Service at the start of the month & the allocated hours are assigned to your online account.
- We log our time in 15 minute blocks (unless you are using Ad-hoc) and update your account as tickets, tasks, requests and account management tasks are completed.
- If you start to run low on time, you can purchase an additional block of time (min 4 hours). Any unplanned time that is over your allowance will be billed at £70 p/h + VAT at the end of each month.
- You can login and view your account to track all of your support requests, tickets, tasks and other actions and time used, online – any time, see screengrab below.
- Support Plan and E-commerce Optimiser hours have priority over Ad-hoc work requests. This includes critical security updates being implemented for your website, development work and support tickets.
- Time is deducted in 15 minute blocks vs a 1 hour minimum charge for Ad-hoc work, saving you money.
- It allows you to manage your costs and requirements during the month.
If you decide to leave our service, we’ll refund any unused hours on your account from that month.
- Hours are working hours; those hours between 9:00 & 17:00 GMT Monday to Friday (excluding UK Bank Holidays). A response is, at minimum, an acknowledgement of your support request. While we endeavour to also resolve your support request within these times scales it is not always possible.
- Phone support is within working hours.
- Monthly hours expire after 30 days.
- Support Plans have a min 3 month minimum duration, billed monthly in advance.
- Support Plan customers will require an ‘on-boarding’ process, which will take between 4-6 hours of your first months billing cycle.